Public offer

Last updated 13 November 2026

1. General provisions

1.1.This document is a public offer from the operator of the Safron website and app (the Seller) to conclude a contract for booking tourism services on the terms below, under Articles 367–370 of the Civil Code of the Republic of Uzbekistan. The Seller's details are at the end of this page.
1.2.Seller: the operator of Safron. The Seller acts as a booking agent: it takes bookings and payments for services on behalf of the Provider and does not perform the services itself.
1.3.Provider: the host, guide, artisan or travel agency that performs a service listed on Safron.
1.4.Customer: an adult who books a service on Safron for themselves or for the people travelling with them.
1.5.Relations under this offer are governed by the Civil Code of the Republic of Uzbekistan, the Law of the Republic of Uzbekistan «On protection of consumer rights» and this offer.

2.1.The Seller lets the Customer choose and book Providers' tourism services (experiences, excursions, tours and packages) and accepts payment for them.
2.2.The content of each service, its date, time, place, duration and what is included are given on the service page. The Provider performs the service.

3.1.The Customer accepts this offer by ticking the box agreeing to the offer on the booking form and then sending the booking or paying for it. From that moment the contract is concluded on the terms of this offer and has the same force as a contract signed in writing.
3.2.By accepting, the Customer confirms that they have read this offer, the Terms of use, the Privacy policy, and the description and cancellation terms of the chosen service.

4.1.A booking is confirmed when the Provider accepts it. The Customer sees the status in their account and receives it at the contact details they gave.
4.2.If the Provider does not confirm the booking, the contract for that service is not concluded and any money paid is returned in full.

5.1.Prices are shown in Uzbek soʻm (UZS) on the service page. The price shown when the booking is made applies to it. Dollar amounts are approximate and for reference only.
5.2.The price covers what the service page lists as included. Anything not listed there is paid separately.

6.1.Payment is made in soʻm by bank card through the payment provider connected to Safron.
6.2.Card details are entered on the payment provider's secure page. Safron does not receive or store card numbers.
6.3.Payment is complete when the payment provider confirms it.

7.1.Cancellation and refunds follow the cancellation terms shown on the service page when the Customer booked. The terms shown at the time of booking apply to that booking even if the page changes later.
7.2.If the Provider or the Seller cancels a confirmed booking, the Customer gets a full refund.
7.3.Refunds go back to the same bank card that was used to pay. Bank processing takes up to 10 banking days.
7.4.To cancel a booking or ask for a refund, write to us through the contact page or call the phone number in the seller details below.
7.5.These terms do not limit the Customer's rights under the Law «On protection of consumer rights».

8.1.The Seller shall publish the information about the service that the Provider gives, pass the booking to the Provider, tell the Customer the booking status and make refunds as described in «Cancellation and refunds».
8.2.The Customer shall give correct contact details and number of participants, pay for the service, arrive at the time and place shown, and follow the Provider's safety instructions and the laws of the Republic of Uzbekistan.
8.3.The Customer has the right to complete and accurate information about the service, to cancel a booking on the terms shown when booking, and to a refund in the cases described in this offer.
8.4.The Seller may refuse or cancel a booking if the Customer gave false details or breaches this offer. Money paid for a service that was not provided is returned.

9.1.The parties are liable for failing to perform their obligations, or performing them improperly, under the law of the Republic of Uzbekistan.
9.2.The Provider is responsible for performing the service and for its quality. The Seller is responsible for handling the booking, payment and refunds.
9.3.Neither party is liable for failure caused by force majeure, such as natural disasters or decisions of state bodies. In that case the parties agree on a new date or a refund.

10.1.Disputes are first settled by negotiation. The Customer can send a claim through the contact page or by phone.
10.2.If negotiation does not settle the dispute, it is decided by the courts of the Republic of Uzbekistan under the law of the Republic of Uzbekistan.

11.1.The offer is in force from its publication on this page until it is withdrawn.
11.2.The Seller may change the offer by publishing a new version on this page. A booking made before the change is governed by the version in force when it was made.
11.3.The offer is published in Uzbek, Russian and English. If the texts differ, the Uzbek text prevails.